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The power of feedback and complaints in aged care
Expectations on aged care providers in relation to feedback and complaints are increasing. One critical driver of continuous improvement is to proactively seek feedback from ...
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Join the Conversation: Shape the Future of Home Aged Care Quality
The Department of Health and Aged Care's consultation process on the introduction of the National Aged Care Mandatory Quality Indicator Program (QI) for in-home aged ...
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What role will the Aged Care Star Rating system play?
I have been pondering the proposed Star Rating system emanating from the Aged Care Royal Commission. A reminder of what is proposed under Recommendation 24… ...
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Customer Experience – Getting to the Real Story
ACSA 33rd National Summit Presentation “Customer Experience – Getting to the Real Story“ Suzi Cowcher and Sarah Russell – 18 May 2021 Download the full ...
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Living the life I choose. Do I really call the shots as I age?
Consumer driven decision making in aged care is not straight forward. Clearly everyone should be able to make their own decisions and live the life ...
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Customer Experience through COVID
COVID-19 has provided challenges for all of us in our daily lives, but Care Providers in particular have experienced unprecedented pressures. Balancing the need to ...
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