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What role will the Aged Care Star Rating system play?

I have been pondering the proposed Star Rating system emanating from the Aged Care Royal Commission. A reminder of what is proposed under Recommendation 24… ...
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Media & Presentations

Customer Experience – Getting to the Real Story

ACSA 33rd National Summit Presentation “Customer Experience – Getting to the Real Story“ Suzi Cowcher and Sarah Russell – 18 May 2021 Download the full ...
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CX InsightsSector Insights

Living the life I choose. Do I really call the shots as I age?

Consumer driven decision making in aged care is not straight forward. Clearly everyone should be able to make their own decisions and live the life ...
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CX InsightsSector Insights

Customer Experience through COVID

COVID-19 has provided challenges for all of us in our daily lives, but Care Providers in particular have experienced unprecedented pressures.  Balancing the need to ...
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