ACSA 33rd National Summit Presentation
“Customer Experience – Getting to the Real Story“
Suzi Cowcher and Sarah Russell – 18 May 2021
Download the full presentation here (PDF)
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Customer Experience – Getting to the Real Story
Felicx article
Authored by
Suzi and Sarah are the Co-Founders and Directors of felicx. By combining Suzi’s deep sector expertise with Sarah’s innovation background, Felicx was created to provide an independent voice to shape care and improve the customer experience.
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