Expectations on aged care providers in relation to feedback and complaints are increasing. One critical driver of continuous improvement is to proactively seek feedback from customers.
The power of feedback and complaints in aged care Read More »
The Department of Health and Aged Care’s consultation process on the introduction of the National Aged Care Mandatory Quality Indicator Program (QI) for in-home aged care services closes today. Join the conversation…
Join the Conversation: Shape the Future of Home Aged Care Quality Read More »
I have been pondering the proposed Star Rating system emanating from the Aged Care Royal Commission. A reminder of what is proposed under Recommendation 24… It is heartening to see that the experiences of care recipients and their families is planned to be included in the star rating approach. As we understand it, an algorithm
What role will the Aged Care Star Rating system play? Read More »
Consumer driven decision making in aged care is not straight forward. Clearly everyone should be able to make their own decisions and live the life they choose. The Aged Care Standards and the Charter of Aged Care Rights reinforces this (Aged Care Standard 1 and Aged Care Right 7). In practice, does upholding this right
Living the life I choose. Do I really call the shots as I age? Read More »
COVID-19 has provided challenges for all of us in our daily lives, but Care Providers in particular have experienced unprecedented pressures. Balancing the need to keep their customers safe with the need to accommodate issues of loneliness and emotional well-being are tricky at the best of times, but in the middle of a global pandemic,
Customer Experience through COVID Read More »
