Felicx is an innovative service that provides unique customer experience insights to Care Providers across Australasia.
Pressure on the care sector has never been greater, with Royal Commissions, new sector standards, COVID-19 and increasing consumer expectations.
We can help alleviate these pressures by giving Care Providers a regular and ongoing view of what Care Customers really think about the care experience. This enables Care Providers to make proactive improvements, rather than wait for issues to escalate into complaints.
How does the
felicx process work?
Every quarter felicx uses either digital or non-digital means to understand customer sentiment.
Contact us to learn more about felicx
If you would like to learn more about our subscription services, please contact us. We’d be delighted to take you through our products and see how they can be of benefit.