Sarah Russell is a senior leader from a mining sector background, where she built a reputation over 25 years in strategy, research and development, leadership, corporate communications, procurement, operations centre management and transformation through innovation.

This experience has built Sarah’s expert knowledge of using an innovative approach to solve organisational problems and develop new service offerings to meet business needs.

Having professionally known Felicx Co-Founder Suzi Cowcher for more than 10 years, Sarah immediately recognised the enormous potential for positive change within the Care Sector by enabling Care Providers to better understand and improve their customers’ experience.

By combining Suzi’s deep sector expertise with Sarah’s innovation background, Felicx was created to provide an independent voice to shape care and improve the customer experience.

Expertise
> Innovation – managing a range of innovation projects designed to be an industry game-changer
> Strategic mindset – always searching for new and better ways of doing things
> Know how – operations centre management, people management, technical and commercial management, research and development
> Stakeholder management – recognising the complex nature of organisations and making sure different stakeholder needs are considered

Qualifications 
> Bachelor of Science (Geology) – First Class Honours, Durham University, UK
> Masters of Science (Mining Geology) – First Class Honours, Exeter University, UK
> Master of Business Administration (with distinction) – Curtin University, Australia
> Fellow Leadership WA