Shaping care with human insights.
Improve the quality of your care with an independent customer experience partner. Schedule a call today to find out more.
Change human services
for the better
felicx is an independent customer experience (CX) partner and subscription-based service that measures customer satisfaction and helps organisations improve the quality of their service.
Why use felicx?
- Gain a deep understanding of CX with comprehensive and reliable feedback
- Protect your customer’s confidentiality by engaging an independent CX partner
- Make it easy to collect and analyse your customer data
- Improve compliance by measuring performance based on care sector standards
- Compare feedback with peer organisations to help you market your business better
- Act on priorities based on accurate and authentic human insights
- Access consulting and strategy from industry experts
What can you achieve with felicx?
Record and reflect on honest feedback
Reviews and testimonials won’t give you real insight into how people feel about your care. felicx gathers feedback from digital and non-digital sources to provide accurate data to inform your service.
Boost performance and improve quality of care
We analyse qualitative and quantitative customer feedback to measure how you’re tracking. Compare your results with sector standards and deliver timely performance improvement to make meaningful change.
Ground new
policies in data
Good policies are based on accurate and up-to-date research. Arm yourself with the knowledge to create policies that support and advocate for the customer while adhering to government regulations.
Secure and private
data collection
Data protection is a concern in every business, particularly in healthcare. felicx values your privacy and the anonymity of your customers, so you can rest assured your data is safe and secure.
Meet and exceed compliance
As scrutiny on the care sector sharpens, navigating government regulations becomes even more difficult. But with a systemised feedback loop and data-driven visuals, it’s easy to show you’re compliant.
Get up-to-date, comprehensive feedback.
Schedule a chat today.
felicx Team
Who is felicx?
We were founded by a group of compassionate human services experts who believe measuring CX accurately and continuously is the only way to truly know how people experience care.
felicx provides healthcare professionals and organisations with a holistic and in-depth understanding of CX through reliable human insights. Our purpose? To help improve people’s lives by changing the care sector for the better.
Suzi Cowcher
Director and Co-Founder
Suzi Cowcher is a human services and healthcare expert with over 30 years of experience in clinical care, strategy, governance and performance monitoring. Her sector knowledge and first-hand experience give her a unique perspective on the delicate balance between customer experience and corporate success and how insights can improve the quality of service.
Sarah Russell
Director and Co-Founder
Sarah Russell is a leader in strategy, innovation and transformation, with a history in management roles in the mining industry. Sarah’s 25 years in leadership have given her a strategic mindset and ability to solve complex organisational problems by looking beyond traditional ways of working. Sarah brings her innovative spirit and passion for empowering businesses to change the way they work.
Our values
Our business is aligned with core values.
Transparency
We shine a light on what matters most in people’s lives.
Empathy
We see the big picture by taking in all the perspectives.
Authenticity
We keep it real. Real data. Real relationships. Real outcomes.
Innovation
We strive for constant and never-ending improvement.
