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Suzi Cowcher and Sarah Russell

Suzi and Sarah are the Co-Founders and Directors of felicx. By combining Suzi’s deep sector expertise with Sarah’s innovation background, Felicx was created to provide an independent voice to shape care and improve the customer experience.

Customer Experience – Getting to the Real Story

Media & Presentations / Suzi Cowcher and Sarah Russell

ACSA 33rd National Summit Presentation “Customer Experience – Getting to the Real Story“ Suzi Cowcher and Sarah Russell – 18 May 2021 Download the full presentation here (PDF)

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Suzi Cowcher and Sarah Russell

Customer Experience – Getting to the Real Story

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